Non-Refundable Deposit (NRD)

Many of our items require a non-refundable deposit (NRD) to be able to reserve your order for an item, usually while it is in production.

• The NRD amount is displayed on each items page, NRDs are Usually 10% OR R500 for Iron Studios
• 24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. Please allow 5-7 business days for the refund to post to your original form of payment.
• If the item gets sold out, the pre-order deposit will not be refunded.
• NRDs cannot be transferred if your order is canceled, for any reason.
• NRDs cannot be reinstated and placed on a different order.
• NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date. Collectors would need to contact us directly to cancel their order and request for their NRD to be refunded.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item, if you send us the request within 5 days of receiving your order. If the item is no longer available, we will be happy to issue a Store Credit.

We may request that you send a picture of your broken or defective item to our Facebook Page to help us determine what exactly is wrong.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues